Your invoice will be emailed to your nominated invoice email address when your items are dispatched from the warehouse. This means you'll probably receive your invoice a short time before your order is delivered.
If you require a proforma invoice for items which have not yet been dipspatched customer services will be able to assist further with this. Just let the team know which order and items this is required for and this can be generated for you.
Copy invoices and credit notes up to 12 months old are available 24/7 via your online account. To see a copy:
1. Log in to your account and view your Statement in My Account area.
2. Select the Document History tab.
You can amend the time frame to show the last 30 days, 90 days or 12 months, and you can use the search feature to find a particular document.
If you wanted to pay for an invoice online, navigate to the Statement tab, select the relevant invoice(s) and pay selected or alternatively any which are overdue.
If you require a copy document which is over 12 months old, or if you do not have access to your online account customer services can assist with this. Let us know your account details and the document you require, and we will provide this copy for you.