If you need to check the status of your order the quickest way to do this is on our website by following these simple steps:
1. Log in to your account and view your Order history in My Account area. If your order has not yet been dispatched, you will see this on the "Not Yet Dispatched" tab with a status for each product.
If your order or item is not on the "Not Yet Dispatched" tab, this means it is on the way to you.
For stocked items coming from our warehouse you can track this online:
1. Select the "All Orders" tab instead and locate your order.
2. Click "Track Order" button. From here you can track the parcel(s) for this order. If your parcel has been delivered you can also see the details of the delivery.
Alternatively, or for items being dispatched directly from the supplier please refer to the tracking link on your dispatch email notification.
If you need any further assistance with an order or delivery please make sure you have the following information and our customer services team can help:
1. Your account and order details
2. Whether you need help with the full order or part of it
3. Any other information you think is useful for us to resolve your query